![]() Stains or Reactions: We noted any stains or residue left behind on clothes or skin.Did the texture make application difficult? While some deodorants for kids glided onto the skin smoothly, others felt sticky, gritty, or overly wet. Texture: We considered the texture of the deodorant and how it felt when applied to the skin.Lume is not responsible for unauthorized use of eGift Cards. eGift Cards will not be replaced if lost or stolen and cannot be resold, refunded or redeemed for cash or credit (except where required by law). Discount/Promo Codes cannot be used to purchase eGift cards. eGift Cards can not be used as a payment method on the purchase of an eGift card. eGift cards cannot be used as a payment method for subscription orders nor can your order include subscription items. Lume eGift Cards can be redeemed only for purchases of merchandise at. If your order was placed through Amazon, TikTok, or another retailer, you will need to contact them directly to inquire about their return/refund procedure.International orders do not qualify for a return/refund.For orders that include a bundle, you will be refunded the discounted purchase price of the items that are eligible for return.Refunds can only be issued back to the same payment method used at the time of purchase.Refunds do not include the original shipping cost (if applicable).We monitor all returns and reserve the right to refuse service to anyone that may misuse or abuse the policy. You can expect your return to be processed within 10 business days of our returns department receiving it. If a customer does not use our company-issued return label and return procedure, their return will not be processed and a refund will not be issued. Email Address - You'll need to provide the email that was used to place your Lume order.Īll returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return. Order Number - The order number can be found in your order confirmation email and starts with an S. If your return request is approved, you will receive a prepaid return label via the email address used at checkout. We think you’ll love our products as much as we do, however, if despite your best efforts Lume isn't what you'd hoped, we encourage you to contact our Customer Support team or visit our Getting Started page to check out our tips for best results! To submit a return request, please visit our Returns Center. ![]() We allow customers to return eligible Lume products purchased on our website within 60 days of purchase for a refund to the original payment method only. Once your package reaches customs in Canada, it is handled by Canada Post.
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